Emergency Eye Care
in Richmond Hill

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We Are Here When You Need Us

Sometimes the unexpected happens, and when it does, you need to know you have somewhere safe to get help.

Optical Eyeworks wants to be that safe place for you.

We accommodate emergency appointments whenever possible and do our best to get you in quickly. If you require emergency eye care, contact us as soon as possible. We will ask you some questions and provide the next steps based on your situation.

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Your Optometrist Is Often the Best Choice in an Emergency

Your optometrist may be more equipped to handle eye care emergencies than your general practitioner, local emergency room, or urgent care centre.

Because optometrists specialize in eye care, we often have the technology and resources for eye care that emergency facilities and family doctor practices don’t have. Before visiting the emergency room, call our office to find out if we can help.

Symptoms of an Emergency

Seek emergency medical help if you notice:

  • A cut or scratch on your eye
  • Bleeding from your eye
  • Sudden vision loss
  • Sudden increase in flashes
  • Sudden increase in floaters
  • White, yellow, or green discharge
  • Uneven pupil sizes
  • Severe eye pain

What to Do If…

Chemicals Touch Your Eye

The first thing you need to do is flush out your eyes with cool, clean water for at least 15 minutes. Your eyes may feel better after a few minutes, but it’s absolutely crucial that you continue flushing for the full 15.

Once you have finished flushing out your eye, seek medical attention.

If something is actually embedded in the tissue of your eye, do not attempt to remove it yourself. Instead, seek immediate medical attention.

If the object is stuck to your eye but not actually embedded in the tissue, you may be able to get it out on your own. Try flushing the eye out with cool, clean water. The water may unstick the object from your ocular surface, washing it out of your eye.

If that doesn’t work, do not rub your eye and do not attempt to use tools like tweezers to remove the object. Instead, see a medical professional for help.

Come See Us

Find our optometrists in Allencourt Plaza, 2 doors down from CIBC. We offer plenty of parking out front!

Our Address

642 Major Mackenzie Drive East
Richmond Hill, ON L4C 1J9

Contact Information


11 AM6 PM
11 AM6 PM
11 AM6 PM
11 AM6 PM
11 AM6 PM
11 AM4 PM

Our Services

Comprehensive Eye Exams

Eye exams for the whole family!

Myopia Control

We can help find ways to slow the progression of myopia!

Eye Disease Diagnosis & Management

Let us identify problems and care for your eyes!

High-Quality Frames

Frames that will last at affordable prices!

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